Disclaimer:LUMS Opportunities is a student-founded community and has no official link with LUMS.
LUMS Opportunities Home
Policies

Shipping, Cancellation & Refund Policy

1. Overview

This policy explains how delivery, cancellations, refunds, returns and exchanges work for anything you purchase from LUMS Opportunities. By placing an order, you agree to this policy. If you have any questions, contact us at rida@lumsopportunities.com or +92 328 4450289.

2. Delivery (Shipping)

  1. Our products and services are delivered digitally. We do not ship physical goods, so no shipping charges apply, whether you are in Pakistan or abroad.
  2. Digital delivery means access through your account on our website, or by email or WhatsApp, within 24 hours of payment being confirmed.
  3. If you have not received what you paid for within 48 hours, please contact us and we will resolve it promptly.

3. Cancellation of Orders

  1. You may cancel an order before it has been delivered or the service has started, by emailing or calling us with your order details.
  2. Requests made within 24 hours of placing the order, and before delivery, will be approved and refunded in full.
  3. Once an order has been delivered or the service has begun, it can no longer be cancelled, but you may still request a refund under section 4.
  4. We may cancel an order if the item or service is no longer available, if we cannot verify your payment, or for any reason outside our control. In that case you will receive a full refund.

4. Refunds

  1. You are eligible for a refund if:
    • you were charged in error or charged more than once for the same order;
    • the product or service was not delivered as described in section 2;
    • the product or service differs materially from its description on our website; or
    • you are not satisfied with the service you received and tell us within 7 days of delivery.
  2. Refunds may be declined where a product or service has been fully delivered and used as described, or where the request is made after 7 days of delivery.
  3. To request a refund, email us with your order details and the reason for your request. We will review it and reply within 2 business days.

5. Refund Processing Time

  1. Approved refunds are processed within 7 business days of approval.
  2. Refunds are returned to the original payment method. Your bank or card issuer may take a few additional days to show the amount in your account.

6. Returns and Exchanges

  1. Because our products and services are digital, there is nothing to physically return.
  2. If you ordered something by mistake or it does not suit your needs, you may ask for an exchange for another product or service of equal value, within 7 days of delivery. If you prefer, you can request a refund instead under section 4.

7. Complaints

If you are unhappy with any part of your experience, email rida@lumsopportunities.com or call or message us on +92 328 4450289. We will acknowledge your complaint within 24 hours and aim to resolve it within 7 business days.